If this isn't resolved this week I will be seeking compensation for not only the TV but any and all money spent on travel and fees that are needed to hold them accountable for their subpar product and consumer service.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. At this point and time it has been a month with no resolution of getting a new TV or a check. Today I called to get the tracing information. The forth interaction I was told it had shipped and that I would get an email within a few days with shipping information which I never received. This has went on with several customer service reps, a weeks time before I would receive the replacement. I contacted the customer service (Vincent) which stated I would have a replacement within a week. The shop told me it could not be repaired and gave me a letter to turn in for a replacement. I was told before it could be replaced that I needed to take it to one of their repair shops that is a two hour drive from my home (so a total of 8 hours of driving, to and from to drop it off and to and from to pick it up). The Case with ELEMENT CUSTOMER SERVICE is # EU- ******* Read More I do not want to miss any more of the good weather without this outside TV. This is unprofessional and borderline robbery. It is clear I bought this TV less than a year ago and at every turn I am given stall tactics.
I have provided a Proof of Purchase and multiple pictures including the faded sticker.
Element tv customer service serial number#
I should not be help liable for the serial number sticker to fade and fall off on an outside TV when it is not printed on weather proof paper. I would like some help facilitating ELEMENT to send me the replacement TV I am owed. I spent $1500.00 on this TV and protection plan thinking I had 6 years of coverage on the TV and it is broken in less than 1 year. I have called ALL STATE who is the provider on the extended warranty and they said without the serial number the warranty is null and void. I have called ******* and they only include the item serial number on in store purchases and not online orders. Since we are unable to provide the serial number ELEMENT has been unable to complete the claim. This serial number is on a sticker that is on the back of an outside TV and being outside in the elements, the sticker has faded to the point the serial number is no longer visible. I called ELEMENT and they have asked me to provide them with pictures of the TV including the serial number on the back. I have called ******* and they have told me that since the TV is less than a year old, we need to go through the manufacturer warranty for replacement.
I purchased an Element Electronics 55" 4K UHD Partial Sun Outdoor Roku Smart TV, Weatherproof (IP55 Rated), Tempered and Anti-Glare Glass (EP400AB55R) on from *******.COM as well as a 5 Year Protection Plan.
0 kommentar(er)
